Emergency Contacts

EMERGENCY ACTION PLAN FOR TENANTS

What is an emergency? – An emergency is defined as something that may harm yourself, your family or may cause further damage to the property if left unattended.  This can take many forms, including;

  • Storm Damage
  • Burst Water Pipe
  • Broken Glass (Window or Doors)
  • Flooding
  • Gas Leaks
  • Fire
  • Electrical Issues such as downed power lines on the property

As a tenant it is vitally important to know the difference between emergency repairs and regular maintenance.  Should you proceed with organising repairs for something you deem to be urgent – and it turns out it was not an emergency at all – you could end up footing the bill.

Our Property Management Team may not be contactable immediately during non-business hours.  Therefore if you are faced with an emergency situation and are unable to contact the Property Management Team, please find below information on items that are classified as an emergency repair and instructions on how to deal with the emergency directly.

If an emergency occurs outside of business hours, try to contact our Property Management Team. If you are unable to contact us, please find following the recommended course of action to take:

(Please note that our property contractors are to be contacted first. Should they not be available to attend the property, they will report to us that they will be unable to attend. Only then may you contact another reputable, licensed, insured, ABN registered contractor to attend) A suitable repairer is defined as a person who is suitably qualified, trained or, if necessary under any written law, licensed or otherwise authorized, to undertake the work necessary to carry out the repairs.

 Break In & Damage to Glass

  1.  Contact the Police and report the break in.
  2. The Police will give you a Police Report number – you must report this to your property manager the next working day.
  3. If there is any other damage to the property besides the glass damage this must be reported to your Property Manager the next working day.
  4. You may contact the following recommended glazier to secure the property
  5. Premier Glass 9361 9736 or 0413 052 594.
  6. You may instruct the glazier to forward the account directly to our office. If the glass breakage is the result of an act attributable to yourself or your guests, you may call the glazier to repair the broken glass: however payment of the invoice must be made by yourself.
  7. The owner WILL NOT pay for the glass account UNLESS you have obtained a Police Report number.

Gas Leak

  1. Turn off the mains immediately
  2. You may contact the below listed plumber
  3. World of Plumbing & Gas 0488 296 724.
  4. You must also notify our office on the next working day

Electrical Problem That May Cause Harm to the Tenant/s

  1.   Do not venture near the source of the electrical problem and contact the electrician immediately.
  2. You may contact the below listed electrician
  3. Alliance Systems – (08) 9362 2933 or 0407 500 134
  4. You must also notify our office on the next working day

Burst Water Pipe

  1. Turn the water off at the mains immediately
  2. You may contact the below listed plumbers
  3. World of Plumbing & Gas – 0488 296 724.
  4. Water Corporation – 13 13 85
  5. You must also notify our office on the next working day

Power Lines Fallen Down

  1. Do not venture near power lines
  2. Call Western Power IMMEDIATELY on 13 13 51

Lost Keys or Keys Locked Inside Property

You may contact a locksmith directly however, the tenant is responsible for paying the account directly to the locksmith. If you lose your keys or lock them inside the property during business hours, you may use the office keys upon providing photo ID to our office. The keys must be returned to our office by close of business the day they are collected. NO PERSON other than the tenant/s may collect the keys on your behalf.

Should any locks to the property be changed a new set of keys must be provided to our office the next business day.

Please do not contact our Property Management Team out of business hours if you have locked yourself out of the property or if you have lost your keys. We are not available to attend the office or your property to organise keys after hours.

Recommended Locksmith – Mobile Locksmiths Perth – Rob – 0404 000 781

Impact to Building by Motor Vehicle

Immediately take the following steps.

  1. If there has been a personal injury, call an ambulance on 000
  2. Call the Police and obtain a police report number
  3. If the property is open to the elements, Call SES (State Emergency Service) on 1300 130 093
  4. If there are burst water pipes, call the recommended plumber (details provided) and turn the water off at the mains
  5. If there is any electrical damage, call the recommended electrician (details provided) and turn off the power at the mains
  6. If there is any structural damage to the house, flooding or electrical problems, DO NOT REMAIN AT IN THE HOUSE
  7. Inform your Property Manager of the Police report number. – You must report this to the Property Manager the next business day.
  8. Your Property Manager will contact the building insurer the next business day who will more than likely send out an insurance assessor.

Severe Damage (Storm Damage or Collapsed Ceiling)

Immediately take the following steps.

  1.  If there has been a personal injury, call an ambulance on 000
  2. If the property is open to the elements, call SES (State Emergency Service) on 1300 130 093
  3. If there is a burst water pipe, call the recommended plumber (details provided) and turn off the water at the mains
  4. If there is any electrical damage, call the recommended electrician (details provided) and turn off the power at the mains
  5. Secure your possessions and protect them from the elements as best practicable – if you can’t move your belongings to a safe place try to cover them as best possible. It is the tenant/s responsibility to minimize any further damage to your possessions – so act quickly. Don’t forget to contact your contents insurance company, be prepared and have a ready list of all items that have been damaged.
  6. If there is any structural damage to the property, flooding or electrical problems, DO NOT REMAIN AT THE PROPERTY.
  7. Inform your Property Manager the next business day.
  8. Your Property Manager will contact the building insurer the next business day who will send out an insurance assessor and attend to any structural repairs.

In the event that an insurance claim needs to be made your Property Manager will contact the owners insurance company. The next few days (or even weeks) will involve a procession of people needing to inspect the property. The property Lessor and Agent will want to view the damage as will insurance and building assessors. If the property is substantially damaged the residential tenancy agreement may need to be terminated early.         

What is the difference between essential services and urgent repairs?

Essential services are defined as:

  • Electricity
  • Gas
  • A functioning refrigerator, but only if it is provided with the premises
  • Sewerage, septic tank or other waste management treatment
  • Water, including the supply of hot water

Under the Residential Tenancies Act 1987 the lessor is to contact a suitable repairer to make an appointment to conduct the repairs within 24 hours. Please note that this does not mean the repairs will be completed within 24 hours.

Urgent repairs are defined as repairs to the premises that are necessary and defined as:

  • For the supply or restoration of an essential service
  • To avoid exposing a person to the risk of injury
  • To avoid exposing the property to damage
  • To avoid causing the tenant undue hardship or inconvenience

Under the Residential Tenancies Act 1987 the lessor is to contact a suitable repairer to make an appointment to conduct the repairs within 48 hours. Please note that this does not mean the repairs will be completed within 48 hours.

Note Regarding Pest Control

Problems with ants, mice, rodents, cockroaches, flies, silverfish, earwigs etc is the responsibility of the tenants and the lessor is not obliged to pay for treatment.

Should you be experiencing problems with pest control, the recommended source of action is to purchase insect bombs, sprays, baits etc.

If purchasing baits, do not leave them where they are accessible to small children and /or pets.

If your own attempt at remedying the pest/s has not worked, you may contact a pest control company, however payment of this account is YOUR responsibility.

Recommended Pest Control – Reward Pest Control – 0418 947 686

The exception to the above situation is whereby the tenant may come to harm from excessive pest occupation of the premises

The owner may pay for the removal of wasps, bees, or “excessive problems with the red back or white tail spiders”, however, this is not classified as an emergency, as many pest control companies do no attend premises after hours.

You may contact your Property Manager the following working day to report the problem you are experiencing.

This is also the case if you identify any white ants nests in or about the property.

PLEASE BE ADVISED THAT THERE WILL BE CERTAIN TIMES THAT OUR PROPERTY MANAGEMENT TEAM WILL NOT BE AVAILABLE DUE TO PERSONAL COMMITMENTS, AFTER BUSINESS HOURS AND WOULD APPRECIATE AS A TENANT OF ASLANDER REAL ESTATE YOU ACKNOWLEDGE AND ACCEPT THIS, HENCE THE TIME TAKEN TO IMPLEMENT THIS DETAILED EMERGENCY PLAN. PLEASE KEEP THIS ACTION PLAN IN AN ACCESSIBLE LOCATION AT ALL TIMES.