FREQUENTLY ASKED QUESTIONS
“DO YOU CARRY OUT ROUTINE INSPECTIONS EVERY QUARTER?”
Yes, your Property Management Department conducts an internal/external inspection of your investment property every quarter and reports back to you on the condition of your property and any necessary repairs or maintenance.
“CAN WE CONDUCT OUR OWN INSPECTIONS OF THE PROPERTY?”
Yes, all owners can conduct an inspection of their property, but you will need to contact your property manager to organise a suitable day and time. The tenant must be given at least seven (7) clear working days’ notice in writing. This inspection will be conducted in the presence of the property manager.
“HOW DO YOU SCREEN TENANTS?”
Before any rental application will be processed, each applicant must provide a minimum of 100 checkpoint ID, this may include Driver’s License, Photo ID, Passport, Current Motor Vehicle Registrations Papers etc. We are also members of NTD (National Tenancy Database), a national database of tenants that have defaulted (i.e. owe rent, damaged property etc.) We conduct a tenant search on the data base for every rental application. If the applicant appears, we shall contact you immediately confirming their application is to be denied for the property. Applicants also need to supply current and previous agent/owner contact details, employment contact details and personal referees. The final decisionmaker is always you the owner, unless we are instructed otherwise.
“WHEN DO WE RECEIVE OUR RENTAL INCOME?”
Your rental income is paid direct to you on the last calendar day of the month. All management and administration fees are automatically deducted from your rental account. Should there have been any repairs or maintenance during that period, this will be deducted from your rental monies and reflected on your rental statement. You have the option of receiving your available funds by direct credit to your nominated bank account or by cheque and statements by e-mail or post.
“HOW DO WE KNOW THAT WE ARE ACHIEVING THE CURRENT MARKET RENT?”
9 times out of 10 you as the owner already have a figure in mind. Rental figures are based on current statistics and market experience. We receive industry data from REIWA on a continual basis to cross reference against our own data. This ensures that you as the owner receive the maximum rental achievable for your investment property.
“WHAT HAPPENS WHEN TENANTS ARE IN RENTAL ARREARS?”
All tenants are closely monitored in relation to their rental payments. Should the tenant fall in arrears, immediate action is taken in accordance with the Residential Tenancies Act 1987. Constant communication with the owner and tenant is the key to our successful rent roll management. Our history for rental arrears and having to attend Residential Tenancies Tribunal is exceptionally low.